Business

Shopper evaluations, surveys and audits. Apply online.

Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.

UK-based mystery shopping services including competitor visits and internet and telephone shopping.

Retail, service, hospitality and call center mystery shopping.

Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.

Full service mystery shopping solutions. Apply online.

Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.

Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.

Provides mystery shopping services to a variety of industries throughout the United States.

Provides a solution for keeping on top of the front line.

Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.

Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.

Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.

Australian mystery shopping organization.

Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.

Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.

Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.

Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)